Return Policy

## 30-Day Return Window & RMA Authorization We offer a 30-day return window from the date of confirmed delivery. Before returning any equipment, you must contact our support desk to receive a Return Merchandise Authorization (RMA) number. Returns received without an RMA number cannot be accepted.

## Condition & Eligibility - Items must be returned in their original condition with all serial numbers, manufacturer tags, and warranty seals intact. - All original power cables, brackets, transceivers, and packaging materials must be included with the return. - If you receive a defective or incorrect item, contact our team immediately and we will provide a replacement or full refund.

## Warranty Coverage Certified refurbished and used hardware items include a 30-day hardware replacement warranty. If a component experiences a hardware failure under normal operating conditions within 30 days of delivery, our support team will replace the unit or issue a refund.

## Refund Process Once returned items are received and inspected, approved refunds will be processed back to your original payment method within 3–5 business days.

## Requesting a Return To initiate a return or warranty inquiry, please contact customer support at (321) 788-5899 or email info@powerlinedevices.com with your order number and item details.